Implementation Manager

ComReg Overview

We are the statutory body responsible for regulating electronic communications, postal and premium rate services in Ireland. We are a professional, multi-disciplinary organisation, operating in a dynamic telecommunications environment that is constantly evolving. Our Mission – at the heart of everything we do – is to facilitate the development of a competitive communications sector in Ireland that attracts investment, encourages innovation and empowers consumers to choose and use communications services with confidence.

Division overview 

Retail Division 

Our Retail and Consumer Services Division has a number of different teams including consumer Care, Consumer Policy, Compliance, Emergency Call answering, Premium Rate Services and Consumer Engagement.

The role and responsibilities 

The European Accessibility Act has been implemented into Irish law and will apply from June 2025. ComReg is a competent authority under the Irish Regulations for electronic communications services.  The Implementation Manager will be required to develop a strategy to carry out ComReg’s role in as well as implementing that strategy on an ongoing basis. In addition, the Manager will be responsible for existing electronic communications equal access and choice requirements.

The implementation manager will work with Retail Division and other ComReg staff and external suppliers to design, deliver and implement the strategy including;

• The development of a strategy, including resourcing needs, to meet ComReg’s obligations

• The implementation plan to achieve the strategy

• The approach to monitoring, analysing and measuring the strategy’s implementation to ensure that the output delivers effectively against the strategy and the objectives.

• Process for the modification of the strategy, as relevant, on a periodic basis.

The successful candidate will define objectives, key performance indicators and targets and will establish and coordinate activities, resources and priorities to achieve ComReg’s new accessibility objectives and requirements. The successful candidate will report periodically on the strategic approach, implementation, and effectiveness.

The Implementation Manager will also manage ComReg’s equal access and choice deliverables, including review and effectiveness of measures, stakeholder engagement and periodic reporting of statistics.

An important aspect of this role is stakeholder engagement. The Implementation Manager will need to liaise with and coordinate meetings and inputs from other competent bodies, other authorities and third parties, communications providers and representative organisations.

Qualifications and Experience required 

Essential 

• Degree in business or other relevant area. Applicants who have equivalent relevant experience will also be considered.

• Demonstrable programme and implementation experience in a complex function

• Ability to coordinate and liaise with multiple parties.

• Experience in developing and implementing strategies

• Proven organisational and project management skills with a track record of achievement in successfully implementing complex projects

• Demonstrable ability to manage workload and prioritise work based on business needs.

• Confident and articulate with proven ability to communicate courteously and professionally.

• Experience of building collaboration focused relationships across the internal and external environment seeking opportunities to understand and work with others to achieve collective goals

• Strong attention to detail

Desirable 

• Public Sector and/or regulatory experience

• Familiarity with procurement processes

• Knowledge or experience of accessibility legislation

Core Competencies & Skills for the Role 

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

 Contextual Understanding: Understands the regulatory, legislative, political, industrial, economic, societal and cultural environment within which ComReg operates. Uses this understanding to interact effectively. Considers the wider impact of actions and decisions.

 Strategy & Leadership: Creates a climate of cooperation where people strive to achieve common organisational goals. Takes a broad view. Anticipates future developments and applies this to operational situations.

 Analytical & Critical Thinking: Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.

 Ownership & Accountability: Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers.

 Teamwork: Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.

 Planning and Organising: Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.

 People Skills: Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Actively develops others.

Our Package

We are offering an attractive package:

• Salary €84,531 – €105,680 * (Pay increases will be awarded annually subject to satisfactory performance)

• Dublin city centre location – IFSC

• Blended working environment

• 28 days Annual Leave per year increases with service

• Fully paid Maternity, Paternity and Parent’s leave

• Income protection scheme

• Education assistance and Training Opportunities

• Professional membership fee pay

• Attractive pension scheme

• ComWell Wellbeing Programme

• Travel tax saver scheme, Access to Cycle to Work Scheme

• Access to Employee Assistance Programme

• Access to a members run sports and social club

*(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

Please Note (1)

We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.

Please let us know if there is any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.

Please Note (2)

ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.