Digital Engagement Manager

ComReg Overview

We are the statutory body responsible for regulating electronic communications, postal and premium rate services in Ireland. We are a professional, multi-disciplinary organisation, operating in a dynamic telecommunications environment that is constantly evolving. Our Mission – at the heart of everything we do – is to facilitate the development of a competitive communications sector in Ireland that attracts investment, encourages innovation and empowers consumers to choose and use communications services with confidence.

Division overview 

Strategy & Economics 

This role is based in the Strategy & Economics function of ComReg, which is led by the Director – Strategy and Economics. The Strategy and Economics function resides within the Commissioners’ Office and the principal areas of responsibility are:

• The Strategic Planning process;

• Research;

• Data Strategy and Analytics;

• Economic Advice and professional leadership of economics; and,

• International Activities.

In practice these five distinct roles operate in a complementary and overlapping fashion.

The role and responsibilities

The Role

The Digital Engagement Manager will report to the Head of the International Unit. The successful candidate will contribute and support the strategic planning requirements and associated stakeholder relations and will manage, track and report on key projects within the overall business unit work programme.

What will the Digital Engagement Manager be responsible for?

General: Develop and/or maintain detailed understanding of the relevant existing and emerging legislation and legislative framework under which ComReg will operate.

Stakeholder Relations: Represent ComReg at various national and international forums and support the participation of ComReg’s leadership team at these forums:

• Body of European Regulators for Electronic Communications (BEREC): Represent (or supervise the representation of) ComReg in BEREC working groups, including the preparation of reports, guidelines and best practices that related to emerging trends in the electronic communications sector, including cloud, security and resilience, sustainability and the “twin transition” as well projects related to the implementation of the Digital Markets Act, the Data Act and other horizontal EU legislation.

• Digital Regulators Group (DRG): The Digital Regulators Group is a forum which provides for collaboration between regulatory authorities and includes the Commission for Communications Regulation (ComReg), the Data Protection Commission (DPC), the Competition and Consumer Protection Commission (CCPC), and) Coimisiún na Meán (CnaM). The Digital Engagement Manager will be required to participate in DRG working group meetings and provide relevant inputs and support to ComReg’s leadership’s participation in the DRG Heads meetings, including engagement with the Senior Officials Group (SOG) from government departments, with responsibilities for digital regulation.

• International Network for Digital Regulation Cooperation (INDRC): The INDRC was launched in June 2023 aiming to build relationships between regulators from around the globe whose objective is to foster discussion between regulators on coherence across digital regimes. The Digital Engagement Manager will establish and maintain relations with international counterparts to achieve a global dialogue on digital regulatory issues.

• Other forums: participate in the relevant activities of OECD’s Network of Economic Regulators (NER) and Working Party on Communication Infrastructures and Services Policy (CISP), the Centre on Regulation in Europe (CERRE) and the IIEA Digital Policy Group as they apply to digital challenges and policy initiatives aimed at enhancing digital regulation.

Research: Carrying out research, including the analysis, collection and collation of relevant information. Prepare briefings and speaking notes on a broad range of topics related to developments impacting the electronic communications sector, with particular emphasis on horizontal digital legislation.

People Management: Management and support of team members including day to day people management and performance development.

Drafting duties and Relationship Management relating to the work of the Strategy & Economics unit, including the preparation of Terms of Reference and evaluation of proposals from external research/policy consultancies, and acting as a point of contact for various external organisations.

Qualifications and Experience required 

Essential 

• Post-graduate third level qualification in a quantitative or human sciences subject, e.g., economics, business, finance, or other suitable qualification.

• Relevant post-graduate work experience in an economics or economics policy setting, including experience in a multidisciplinary environment

• Experience in managing small to medium size projects to successful outcomes.

• Excellent drafting and communication skills, with the ability to draft documentation in a rational, evidence-based, clear and concise manner.

• Strong stakeholder management experience in developing and maintaining working relationship with internal and external stakeholders

• Excellent communications and influencing skills including:

o Proven experience in communicating clearly, effectively, and knowledgeably about all aspects of a project

o Experience in drafting documents for publication

o Presentation skills with the ability to understand and express views clearly within a multi-disciplinary environment.

• Excellent analytical abilities, including the ability to make reasoned judgements based on available information.

Desirable

• Familiarity with electronic communications and technology sectors, and emerging trends and developments in these areas.

• Familiarity with the national/EU legal framework under which ComReg operates.

• Experience working in organisational networks.

• Experience of research, research design, analysis and presentation of results.

Core Competencies & Skills for the Role 

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

• Analytical & Critical Thinking: Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.

• Drafting: Uses a logical structure to draft documents. Communicates complex and technical information clearly and concisely. Ensures key messages are understood and have the desired impact on the target audience.

• Technical Knowledge & Continuous Improvement: – Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement.

• Ownership & Accountability Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers. (Delete as appropriate)

• Communicating & Influencing Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.

• Teamwork Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.

• Planning and Organising Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.

• People Skills Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Actively develops others.

Our Package

We are offering an attractive package:

• Salary €85,376.53 – €106,737.05* (Pay increases will be awarded annually subject to satisfactory performance)

• Dublin city centre location – IFSC

• Blended working environment

• 28 days Annual Leave per year increases with service

• Fully paid Maternity, Paternity and Parent’s leave

• Income protection scheme

• Education assistance and Training Opportunities

• Professional membership fee pay

• Attractive pension scheme

• ComWell Wellbeing Programme

• Travel tax saver scheme, Access to Cycle to Work Scheme

• Access to Employee Assistance Programme

• Access to a members run sports and social club

*(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

Please Note (1)

We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.

Please let us know if there is any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.

Please Note (2)

ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.