You should be able to unsubscribe from a Premium Rate Service (PRS) by texting the word STOP to the five-digit number. You should be unsubscribed within 24 to 48 hours.
SLA Digital refunded €8,872 to 364 customers following a ComReg investigation. Customers were unable to unsubscribe by sending “stop” to the PRS short code number. A number of customers were also charged for these PRS after they had already been confirmed as having unsubscribed.
A ComReg investigation found that SLA Digital had not complied with the PRS Code of Practice and that, as a result, it had also not complied with conditions attached to its licences.
ComReg’s PRS Checker
If you get a text message from a five-digit number, for example 57XXX, visit our Service Checker tool. You can check the details of the number or any Premium Rate Service.
Unsubscribing or blocking PRS
You can unsubscribe from a premium rate service by texting the word STOP to the five-digit number. You should be unsubscribed within 24 to 48 hours.
You can block premium rate text messages if you are a customer of eir Mobile, Three or Vodafone. Contact your mobile service provider’s Customer Care team to set it up.
We have more information you may also find helpful:
Our Consumer Care team is also available to offer you advice and information.
For full details see the recently issued Information Notice.
