ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Team between 1 July to 30 September 2020.
In Q3 2020, ComReg’s Consumer Team recorded approximately 27,100 contacts leading to 7,262 consumer queries being dealt with in addition to managing over 2,297 consumer complaints. Our Consumer Team is available to assist you with your query and/or complaint from 8.00am to 8.00pm Monday to Friday and 9.00am to 1.00pm on Saturday (excluding public holidays).
In respect to resolution times for those complaints raised to ComReg in Q3, for Fixed Service Provider the median resolution time was 10.0 working days and the average number of complaints per 100,000 subscribers was 103.2 whilst for Mobile Service Provider the median resolution time was 12.0 working days and the average number of complaints per 100,000 subscribers was 9.0.
