Forbhreathnú ar an bPost

Making a complaint

You must first contact your postal service provider to lodge your complaint.

All authorised postal service providers must have complaint procedures available to postal service users.

ComReg has published “Complaints and Redress Procedures: Guidelines for Postal Service Providers” ComReg Document 14/06 (“the Guidelines”)  to assist postal service providers in providing a code of practice for their handling of complaints from postal service users.

If you have a complaint please contact your service provider’s customer service team, outline the complaint and ask for it to be resolved.

ComReg does not have regulatory remit over the behaviour and competence of postal personnel.

ComReg has no regulatory role over post offices. Operational decisions regarding the post office network, including closures, are taken by An Post.

Go to: Make a complaint to your Postal Service Provider

Go to: Complaint Resolution and Compensation

Go to: Dispute Resolution

Comhrá Beo ar líne

Labhair le ball na foirne um Chúram Tomhaltóra maidir le do cheist.

By using Web Chat you agree to have your personal information processed for chat support.
GDPR information: Our Privacy Notice explains what personal information we collect and use about individuals, what we do with it and why.

WEB CHAT