The letter iAbout Comreg IconAbout PRS IconAbout PRSAuthorise Postal ProvidersAuthorise Postal Providers IconBase Station Location IconRadio Tower broadcasting wavesBilling Option IconShow more billing options for this planView this sectionA rightward arrowCode of Practice IconCode of PracticeA weighing scalesCompare Services IconCompetition Law Enforcement IconCompetition Law EnforcementPerson holding their hand up with a question markComplaints and Queries IconCompliance Enforcement IconCompliance EnforcementComreg Investigations IconComreg InvestigationsGroup of peopleConsumer Services IconComReg ConsumerTwo people speaking with a speech bubbles Government building with flagCorporate Governance Icon Coverage Map of IrelandCoverage MapPerson wearing a headsetCustomer Service IconArrow pointing downDownloadE-licencingE-licencing IconErrorA red sign with a white exclamation markFacebookThe Facebook LogoTwo Speech bubblesFeedback IconSquiggly line Iconfive_eight_gz IconOpen PadlockFreedom Act IconFrequency Allocations IconFrequency AllocationsStampGeneral Authorisation IconLandline PhoneHome Phone IconIndustry Forms IconIndustry FormsComReg IndustryA tall buildingInternational IconInternationalLaptop computerInternet IconJargon Buster IconJargon BusterGavel hammer used in courtLegislation IconLicense Exceptions IconLicense ExceptionsLicensing IconRolled Certificate with RibbonLiecense Ammendments Permissions IconLiecense Ammendments PermissionsLinkedinThe LinkedIn Logo - this link will open in a new windowMarket Analysis IconMarket AnalysisMarket Information IconMarket InformationMegaphoneMobile PhoneMobile Phone Iconnav-home-iconnav-home-icon-bluenav-home-icon-greenA folded newspaperIndustry News IconA folded newspaperNews and Press IconNounSubmit a consumer query or complaintPhone BookNumbering Naming Addressing IconShow other information about planOther Information IconShow payment options for this planPayment Options IconPDF logoPDF fileLocation DevicePersonal Locator Beacon IconEnvelopePostal IconPostBoxPostal Authorisation IconEuro symbolPremium Rate IconTest Trail One IconTest Trail OnePrice Control Accounting IconPrice COntrol AccountingProductsProducts IconPRS Number IconPRS NumberBlank PagePublications IconRadio SpectrumRadio Spectrum IconRadio Tower broadcasting wavesIndustry Radio Spectrum IconRegulation Of An Post IconList with a tick markSignal wavesRSS FeedSpectrum Awards IconSpectrum AwardsSpectrum Compliance IconSpectrum ComplianceJigsaw pieceStrategy IconTips Advice IconTips AdviceShapeTwitterThe Twitter Logo - this link will open in a new windowec-networkec-networkEC SignalEC Signalec-checklistec-checklistec-deviceec-deviceec-peopleec-peopleec-speechec-speechXThe X Logo - this link will open in a new window
Home / Comhairle & Eolas / Forbhreathnú ar an bPost / Réitigh Gearán agus Cúiteamh

Réitigh Gearán agus Cúiteamh

Complaint Resolution

After you have made a complaint, it should be resolved within the following maximum time frames:

  • Thirty (30) calendar days for postal packets posted within the Republic of Ireland for delivery within the Republic of Ireland.
  • Forty (40) calendar days for postal packets posted within the Republic of Ireland for delivery within Europe or to Canada, New Zealand, or Australia, and all other countries where the matters can be dealt with by email and any other electronic means, and
  • Sixty (60) calendar days for postal packets posted within the Republic of Ireland for delivery to the United States of America or any other country.

Complaints relating to postal packets posted from abroad to the Republic of Ireland can be made to An Post, provided that the inquiries are presented within a period of six months from the day after that on which the postal packet was posted.

Postal service providers should try ensure complaints are resolved as quickly as possible, and keep postal service users updated as to the progress on their complaint on at least one occasion if the resolution of the matter exceeds forty (40) calendar days.

Compensation

Redress is available to postal service users who have made a complaint if the response times and /or maximum handling times are not met. For example if An Post do not resolve the complaint within these time frames, you may be entitled to a payment of €15.

Compensation is available for lost, damaged, or delayed items.

Compensation available will depend on the service used. Postal service users should familiarise themselves with the Terms and Conditions of the service they use.

For standard post compensation is normally the cost of postage and a small compensation to cover any additional expenses incurred.

There is no requirement for compensation towards consequential loss.

An raibh an leathanach seo úsáideach?

Error: Contact form not found.

Error: Contact form not found.