Policy Analyst

Retail Division 

Our Retail and Consumer Services Division has a number of different teams including consumer Care, Consumer Policy, Compliance, Emergency Call answering, Premium Rate Services and Consumer Engagement.

Team overview:

The vacant role is on the Consumer Policy team. This team considers and undertakes regulatory policy and interventions, to ensure that consumer measures for electronic communications and premium rate services are appropriate. Some of the responsibilities of the team are;

• Working to ensure that markets work effectively for consumers by developing, formulating and implementing policies and regulatory interventions

• Carrying out research, analysis and critical evaluation of information to identify and consider policy options.

• Conducting consultations in accordance with ComReg’s procedures and issuing ComReg publications – such as information notices.

• Preparing for the introduction of the new Regulatory Framework.

• Contributing to the development of other policy matters in the Retail Division, such as, Universal Service and Postal and consultation across the organisation in developing policy positions.

• Engagement with national and international stakeholders on policy, market and industry developments.

The role and responsibilities 

The successful candidate will be a versatile self-starter, with strong research, analytical and evaluation skills. A desire to add value to a great Consumer Policy Team and to the wider Retail Division is a must. The role includes the following:

• Researching consumer protection provisions, approaches and policy issues, identifying key data/trends/developments and using this to suggest policy options and proposed measures

• Managing relevant data and information collection

• Assessing and developing ComReg policy through initiatives including survey and data analysis; economic and financial modelling; consumption usage and attitudes

• Drafting ComReg consultation and decision papers, preparing reports and making presentations on policy matters both internally and externally

• Collecting data on Irish service providers approach to the implementation of policy measures, obligations and benchmarking

• Leading and delivering projects within the Consumer Policy unit or working with other teams within the Retail division

• Working with cross divisional teams as required always sharing knowledge, expertise and learnings

• Engaging constructively with internal and external stakeholders to further ComReg objectives in relation to end-user rights and protections

• Assisting engagement with EU counterparts, other regulators, BEREC and government departments in relation to national and EU policy, market or industry developments

• Maintaining an awareness of policy developments and best practice within the electronic communications sector – and closely associated sectors – both in Ireland and internationally

Qualifications and Experience required 

Essential 

• Third level degree, preferably in economics, policy, law, engineering, business or other closely related discipline or, demonstrate equivalent experience

• Experience of both assessing and developing policy including, working with data sets

• Proven ability to assimilate complex legal and factual situations and provide clear, practical, “solutions based” advice

• Excellent verbal, written and inter-personal communication skills with demonstrable ability to draft documents in a rational, evidence based, clear and concise manner

• Engagement of internal and external stakeholders

• Ability to work on own initiative in a multidisciplinary project team environment (alongside economists, lawyers, business analysts, engineers and accountants

• Experience in managing small to medium size projects to successful outcomes

Desirable

• Postgraduate qualifications preferably a Master’s degree in economics, policy, law, engineering, business or other closely related discipline

• Experience in regulatory, competition and public policy / law would be an advantage

• Experience in a telecoms role and understanding of the environment (regulatory, legislative, political, industrial, economic, societal) within which ComReg operates

• Data Analytics

• Excellent IT skills with proven ability to learn new systems quickly

Core Competencies & Skills for the Role 

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

Analytical & Critical Thinking Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.

Drafting Uses a logical structure to draft documents. Communicates complex and technical information clearly and concisely. Ensures key messages are understood and have the desired impact on the target audience

Decision Making & Judgement Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.

Communicating & Influencing Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.

Teamwork Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.

Planning and Organising Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.

Our Package

• Salary €61,000.02- €84,242.92* ( * (Pay increases will be awarded annually subject to satisfactory performance)

• Dublin city centre location – IFSC

• Blended working environment

• 28 days Annual Leave per year increases with service

• Fully paid Maternity, Paternity and Parent’s leave

• Income protection scheme

• Education assistance and Training Opportunities

• Professional membership fee pay

• Attractive pension scheme

• ComWell Wellbeing Programme

• Travel tax saver scheme, Access to Cycle to Work Scheme

• Access to Employee Assistance Programme

• Access to a members run sports and social club

*(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

Interview process

For this role there will be two rounds of interviews, which will include a written task should you be brought forward for the 2nd round.

Please Note (1)

We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.

Please let us know if there is any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.

Please Note (2)

ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.