IT Business Analyst

ComReg Overview

We are the statutory body responsible for regulating electronic communications, postal and premium rate services in Ireland. We are a professional, multi-disciplinary organisation, operating in a dynamic telecommunications environment that is constantly evolving. Our Mission – at the heart of everything we do – is to facilitate the development of a competitive communications sector in Ireland that attracts investment, encourages innovation and empowers consumers to choose and use communications services with confidence.

Division overview 

The Corporate Services Division and the Information Technology Team

The Corporate Services Division develops and implements corporate affairs and communications strategies designed to enhance our organisational performance and effectiveness. It is a key function, supporting all other Divisions across ComReg in the areas of Human Resources, Finance, Information Technology, Public Relations, and Facilities Management.

Our IT team have a wide variety of functions including;

• Infrastructure

• Support Desk

• Data Analysis

• Systems Development

• Cybersecurity

The successful candidate will be actively engaged in the development and support of ComReg’s IT infrastructure, information services, business solutions and web applications.

The role and responsibilities 

• Reporting to ComReg’s IT Systems Development Manager, the primary role of the IT Business Analyst is to contribute to IT managed projects from user requirement analysis through testing and implementation so as to deliver IT projects which meet ComReg’s business requirements.

• More specifically the individual will be responsible for the following tasks:

Opportunity Assessment

• Collaborate with business stakeholders to understand the business problem or opportunity and determine a viable solution
• Conduct initial research and analysis to identify suitable use cases relevant to the business function
• Evaluate existing ComReg solutions, tools and frameworks to assess their alignment with business requirements

Conduct Feasibility Analysis

• Identify and document Functional and non-Functional requirements for potential solutions, ensuring clarity and alignment to business area goals
• Work with IT teams to assess possible solutions, including considerations for cybersecurity, data availability, quality and governance
• Perform initial cost-benefit analysis to support the potential implementation of a solution

Requirements Documentation

• Define detailed business and technical requirements for selected initiatives, ensuring these are practical, measurable and achievable
• Collaborate with external providers, if necessary, to validate requirements and develop implementation approaches and plans

Stakeholder Communications

• Work with relevant ComReg Governance committees to present findings and recommendations on any potential opportunity
• Act as a bridge between Business and IT to ensure the opportunity is understood and aligned to ComReg policies and procedures

Project Delivery

• Support & ensuring User Acceptance Testing is successfully completed on new applications or enhancements to existing system;
• liaising with and insuring users acceptance of change
• Manage the delivery of projects and programmes of technical change using best practice project management methodologies, tools and processes

Qualifications and Experience required 

Essential 

• Technical Degree to bachelor level or other related third level qualification or related experience

• Strong Business Analysis experience, including the capability to analyse complex business challenges and identify applicable solutions

• Proven track record in producing high quality Business Requirements Documents, Business Processes Mapping and documentation skills

• Strong track record of leading initiatives and engaging and influencing senior stakeholders

• Experience in designing and running requirements gathering workshops, including workshops for senior stakeholders

• Good project management skill with ability to plan and schedule own work and work towards tight deadlines.

• Excellent communication skills with the ability to explain complicated processes and concepts to non-technical audiences

Desirable 

• A recognised Business Analyst Certification e.g. CBAP

• A recognised Project Management Certification e.g. Agile, PMP, Prince2 with a solid understanding of development lifecycles, methodologies, quality metrics

• Up-to-date with recent trends in Cybersecurity, AI & other Emerging Technologies, and how they can be used to strategically support business

• Knowledge of the technology needs and business processes of a regulatory body, including licensing systems, issues management systems and spectrum management

• Previous exposure to bespoke IS solutions

• Experience in the implementation of Microsoft/M365 applications

• Experience working with or understanding of large data handling environments including management information systems and database architecture such as Microsoft SQL Server

Core Competencies & Skills for the Role 

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

Analytical & Critical Thinking Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.

Technical Knowledge & Continuous Improvement – Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement.

Decision Making & Judgement Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.

Communicating & Influencing Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.

Planning and Organising Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.

People Skills Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Actively develops others.

Our Package

We are offering an attractive package: 

• Salary €62,842.22 – € 86,787.06 * (entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

• Dublin city centre location – IFSC

• Blended working environment 2 days in the office (flexibility for more days may be required depending on business needs)

• 28 days Annual Leave per year increases with service

• Fully paid Maternity, Paternity and Parent’s leave

• Income protection scheme

• Education assistance and Training Opportunities

• Professional membership fee pay

• Attractive pension scheme

• ComWell Wellbeing Programme

• Travel tax saver scheme, Access to Cycle to Work Scheme

• Access to Employee Assistance Programme

• Access to a members run sports and social club

*( Pay increases will be awarded annually subject to satisfactory performance).

How to Apply

Please apply before 5pm 31st March 2025

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process – https://www.comreg.ie/about/careers/recruitment-faq/

Please Note (1)

We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.

Please let us know if there is any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.

Please Note (2)

ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.