Sky paid ComReg €54,000 instead of facing prosecution after ComReg’s investigation found that Sky failed to put all consumer references on all customers’ bills.
Consumer references are the numbers required to switch service provider. They appear on your bill with names like Universal Account Number (UAN) and Circuit Reference Number (CRN). Your account number and phone number might also be consumer references as they could be required to switch service providers.
Service providers should include all of your consumer references on all of your bills so you do not need to get them from the provider you are leaving when you decide to switch.
Additional details about ComReg’s investigation is in the Information Notice published on ComReg’s website.
Visit our switching page for further information about switching service providers, which includes information on keeping your phone number.
