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  • Consumer Issues

General Authorisation with Updated Legislative References

Guidelines
Posted: 2nd April 2025
Reference Number: ComReg 25/21

An Post Mobile to come into compliance, to pay a penalty of €45,000 to ComReg, and to issue refunds of €25,600

Information Notice
Posted: 28th March 2025
Reference Number: ComReg 25/19

Annex 1 - End-user Complaints Reporting and Data Provision; Proposed Complaints Data Workbook

Consultation,Annex
Posted: 28th February 2025
Reference Number: ComReg 25/12a

End-user Complaints Reporting and Data Provision

Consultation
Posted: 28th February 2025
Reference Number: ComReg 25/12

ComReg Consumer Care Statistics Report Q4 2024

Information Notice
Posted: 18th February 2025
Reference Number: ComReg 25/09

Text Relay Service Take-up and Usage statistics; January to December 2024

Information Notice
Posted: 12th February 2025
Reference Number: ComReg 25/07

Schedule 3 Customer Charter Data Dictionary and Reporting Template

Consultation,Annex
Posted: 16th January 2025
Reference Number: ComReg 25/05a1

Appendix D Submissions to Consultation 23/14

Consultation Submissions,Annex
Posted: 16th January 2025
Reference Number: ComReg 25/05d

Appendix C Response to Consultation 23/14

Consultation Response,Annex
Posted: 16th January 2025
Reference Number: ComReg 25/05c

Appendix B Draft Regulatory Assessment - Proposals for Implementing a Customer Charter

Consultation,Regulatory Impact Assessment,Annex
Posted: 16th January 2025
Reference Number: ComReg 25/05b