WHAT’S CHANGING?


STANDARDISED RETAIL TARIFFS

Calls to 1850, 1890, 0818, and 076 Non-Geographic Numbers (NGNs) are now included in call
bundles that include calls to landlines.

If a caller does not have a call bundle or they have used it up, these calls cost no more than
calling a landline.

Calls to these NGNs (including 1850) are charged for or deducted from bundles on a per minute
basis.

Calls to 1800 numbers remain free for callers.

 

NGN CONSOLIDATION

From 1 January 2022 the number of NGN ranges will be reduced from five
(1800, 1850, 1890, 0818, and 076) to two (1800 and 0818).

The 1850, 1890, and 076 NGNs will be withdrawn and only 1800 Freephone and
0818 Standard Rate NGNs will remain in use.

Calls to 0818 Standard Rate numbers are included in call bundles that include calls
to landlines.  Out of bundle 0818 calls are charged at the “Standard Rate” which is no more than calling a landline.

1850, 1890, and 076 NGNs will no longer operate from 1 January 2022.

The lead-in period will allow organisations with 1850, 1890, or 076 NGNs to switch to new contact numbers.

 

WHOLESALE DECISION

Changes to wholesale (operator-to-operator) charges for 1800 NGNs came into effect on 1 May 2020.

These changes should lead to a significant reduction in the costs of receiving 1800 calls for organisations.

This should also eliminate uncertainty on the cost of maintaining 1800 numbers.

WHY THE CHANGES?

Consumer satisfaction: Standardised retail tariffs (“Standard Rate”) for 1850, 1890, 0818, and 076
NGNs mean that consumers will be able to contact important services, knowing how much it will cost to call and
without the risk of unexpected charges.

Better consumer communication: The consolidation of the NGN ranges will help to ensure
that your callers have a clear understanding of what NGNs are and how to use them, helping to
strengthen and grow consumer communications.

Eliminate misunderstandings with consumers: Clearer costs of calling and a simple NGN platform will
help to eliminate consumer confusion when calling NGNs.

Transparency for Service Providers: On 1 May 2020 new wholesale (operator-to-operator)
charges came into effect.  These changes should eliminate uncertainty and provide
transparency on the cost of maintaining 1800 Freephone numbers.

Reduced costs: The new wholesale charges should significantly reduce the cost of maintaining 1800
Freephone numbers for Service Providers i.e. the organisations using NGNs as contact numbers.
This will make 1800 Freephone numbers more accessible to organisations and businesses.

For more information on the Wholesale NGN Decision see here.

 

WHAT DOES MY ORGANISATION HAVE TO DO?


NGN CONSOLIDATION

 

IF YOUR ORGANISATION USES AN 1800 OR 0818 NGN ONLY

If your organisation currently has an 1800 or 0818 NGN you do not need to take action.
Your organisation will not be affected by NGN consolidation.

 

IF YOUR ORGANISATION USES AN 1850 OR 1890 NGN

1850 and 1890 NGNs are being withdrawn.  From 1 January 2022, 1850 and 1890 numbers
will no longer operate.

If your organisation uses one of these NGNs, you should contact your operator as soon as
possible to begin the process of switching to a new contact number. Operators can advise you of the
different number options available, including 1800 and 0818 NGNs.

Organisations that switch sooner will have more time to communicate their new number to their customers.

A range of 1800 and 0818 numbers are available. New 1800 and 0818 numbers are assigned on a first come,
first served basis. Calling an 1800 NGN is free to the caller. The organisation receiving the call
(“Service Provider” or “SP”) pays for the call.

For calls to an 0818 NGN, the caller pays. In some cases, an organisation receiving an 0818 NGN call may ask
their Network Operator for enhanced termination services. If these services are not requested, there is no
per call cost to the organisation receiving an 0818 NGN call.

Service Providers that use 1850 or 1890 numbers in embedded devices (e.g. monitored alarms) should switch
to new numbers as soon as possible and ensure all devices are properly reconfigured well in advance of the
NGN Consolidation deadline (31 December 2021).

 

IF YOUR ORGANISATION USES AN 076 NGN

076 NGNs are being withdrawn.  From 1 January 2022, 076 numbers will no longer operate.

If your organisation uses an 076 NGN, you should contact your operator as soon as possible to begin the process of
switching to a new number. It is recommended that you move to a geographic number (e.g. 01 XXX XXXX for Dublin).

 

STANDARDISED RETAIL TARIFFS

Consumers are now charged a standardised retail tariff when they call 1850, 1890, 0818 or 076 NGNs out of bundle.
If you advertise your previous NGN call costs on your website or in other media, you should update it immediately.

HOW CAN MY ORGANISATION CHANGE ITS NUMBER?

Please contact your network operator to arrange to have your number changed. Your operator will advise you on
different number options to suit your needs.

There are several operators in the market so check out different operators to find the best rates.

The sooner you switch, the better.  You should benefit from reduced costs and have a range of 1800 and 0818
numbers to choose from.

1800 and 0818 numbers are assigned on a first come, first served basis.

An 1800 and 0818 number search facility is available here

WHO SHOULD I CONTACT IF I HAVE QUESTIONS?


If you have additional questions relating to your NGN and/or any next steps that your
organisation needs to take, you should contact your NGN operator as soon as possible.

ComReg’s NGN documents are here

Back to NGN homepage here