WHAT’S AN NGN?


An NGN, short for ‘Non-Geographic Number’, is any phone number beginning with 1800, 1850,
1890, 0818 or 076.

NGNs are used by Irish businesses, charities, and other organisations to deliver services like
helplines, public services, and banking.

WHAT’S CHANGING?

LOWER-COST NGN CALLS

Calls to 1850, 1890, 0818, and 076 NGNs are now included in call bundles that include landline calls.
Out of bundle they cost no more than calling a landline.

Consumers should note that all calls to these NGNs (including 1850) are deducted from bundles on
a per minute basis or, in the absence of a bundle, charged on a per minute basis.

If you have any concerns in relation to your current price plan, check with your phone operator.

Calls to 1800 numbers remain free.

 

THE NUMBER OF NGN RANGES WILL BE REDUCED

From 1 January 2022, the number of NGN ranges will reduce from five (1800, 1850, 1890,
0818, and 076) to two (1800 and 0818). All NGNs apart from 1800 Freephone and 0818 Standard Rate will be withdrawn.

Calls to 0818 Standard Rate numbers are included in bundles that include calls to landlines. Out of bundle 0818 calls
are charged at the “Standard Rate” which is no more than calling a landline.

1850, 1890 and 076 NGNs will no longer operate from 1 January 2022.

The lead-in period will allow organisations with 1850, 1890 and 076 NGNs to switch to new contact numbers.

WHY THE CHANGES?


Making services easy to reach: By simplifying NGNs, services will be easier to access.

Lower call costs: Calls to 1850, 1890, 0818, and 076 NGNs are either included in your
call bundle or cost no more than calling a landline. Calls to 1800 remain free regardless of your call package.

Reduced ‘bill shock’: You will know how much it costs to call NGNs, reducing the risk of
‘bill shock’ from calling.

WHAT DO I HAVE TO DO?

If you already have a bundle of call minutes that includes calls to landlines, you don’t have to do anything.

If you call NGNs, you may wish to consider a plan with bundled call minutes.

Organisations that use 1850, 1890, or 076 NGNs will switch to new numbers shortly and will either inform you of their
new number or advertise it online and/or in other media.

New numbers will come into effect between now and the end of 2021.

Back to NGN homepage here.