Non-Geographic Numbers

 

Cartoon of woman with a phone with speech bubble saying "Non-Geographic Numbers are changing..."

 

Non-Geographic Numbers (NGNs) are changing.

NGNs are phone numbers beginning with 1800, 1850, 1890, 0818 and 076.

Since 1 December 2019, calls to 1850, 1890, 0818, and 076 numbers are included in call bundles that include calls to landlines.  Out of bundle these calls cost no more than calling a landline. Calls to 1800 remain free.

From 1 January 2022, the number of NGN ranges will be reduced from five to two. All NGNs apart from 1800 Freephone and 0818 Standard Rate will be withdrawn.

Find more information on the changes here.

Find out how the changes to Ireland’s NGN platform will impact consumers and organisations.

 

 

More information on the NGN Review Process:

In December 2018 ComReg published its final Response to Consultation and Decision D15/18 (Document 18/106) in relation to five classes of Non-Geographic Numbers – 1800, 1850, 1890, 0818 & 076.

ComReg introduced two measures to address the cost of using such numbers and to tackle confusion among consumers about the differences between the numbers. The changes being introduced are:

  • Geo-linking Condition: Since 1 December 2019, a call to an 1850, 1890, 0818 or 076 NGN costs no more than the cost of calling a landline number. This means that if landline calls are included in your “bundle of call minutes” then NGN calls are also “in bundle”. No separate charge applies for any NGN call (unless you have used up your bundle of call minutes).
  • NGN Consolidation: From 1 January 2022, the five NGN ranges will be reduced to two. The 1850, 1890, 076 ranges will be withdrawn and the 1800 (Freephone) and 0818 range will remain. This lead-in period is to allow organisations that use NGNs time to prepare.

Telephone numbers are managed by ComReg with the core objective of promoting and protecting the interests of consumers in Ireland, particularly more vulnerable consumers.

In August 2017, ComReg published Consultation 17/70, commencing a review of five classes of “Non-Geographic Numbers” of “NGNs”. This was followed by Consultation 18/65, published in July 2018.  In December 2018 ComReg published its final Response to Consultation and Decision in relation to this matter.  ComReg’s NGN documents are listed below.

 

Video: Non-Geographic Numbering Animation (December 2018)

 

Find more information in this infographic.

2019 Documents

2018 NGN Response to Consultation and related documentation:

 

2017 NGN Consultation Document and related documentation: