Regulation 14 of the European Communities (Electronic Communications Networks and Services) (Universal Service and Users Rights)
Regulations S.I. 337 of 2011 specifies that service providers providing connection or access to the public telephone network shall do so in accordance with a contract. It also sets out seven specific areas that must be addressed in such a contract.
As a consumer, you are entitled by law to have a contract. This contract must contain at least:
· the name and address of the service provider,
· the services provided, service quality levels and waiting periods for first-time connections,
· the types of maintenance offered,
· details of prices and tariffs and how to get up-to-date information on relevant tariffs and maintenance charges,
· the length of the contract and the conditions for renewing or ending it,
· information on any compensation and refund arrangements that apply if service quality levels are not met, and
· details of how to complain and take action to settle disputes.
