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What can consumers with a Disability expect from their Service Provider regarding their Contract?

Accessible Contract Information

All contractual information must be accessible and up to date. This includes notifications in respect to any changes to your contract that are set out in the Universal Service Regulations.

Service Providers duty to ensure all contractual information is accessible. Link [https://www.youtube.com/watch?app=desktop&v=mx42C84zduE]

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