If you receive your bill and you believe that it is incorrect you should raise this immediately with your service provider as a complaint. Please ask your service provider if they provide a complaint reference number for your reference as some service providers allocate individual complaint reference numbers.
Please allow your service provider 10 working days to resolve the billing issue, if the matter is not resolved in a reasonable timeframe please contact ComReg with all the details of your billing complaint and we can review and escalate your complaint if appropriate directly with your service provider on your behalf.