Consumers should be aware that the cost of using some directory enquiry services are high and is dependent on a number of factors, namely:
• the directory enquiry service that you decide to call;
• who your own service provider is; and
• if you are calling from your home phone or mobile phone.
The directory enquiry charge that appears on your phone bill will be made up of:
• a connection cost; and
• the cost per minute.
The cost will also be influenced by whether you choose to use the onward call connection service, which (if chosen) may significantly increase the price of your call.
