Many but not all service providers include automatic annual price increases in new contracts. Price increases can be calculated in different ways:
- using inflation metrics such as the Consumer Price Index (CPI);
- a fixed percentage;
- both CPI and a fixed percentage; or
- a set monthly amount.
These built-in price increases usually occur in April each year. ComReg Compare can assist you in finding broadband and phone plans that don’t have these increases, and also provides details of the increases where they apply.
It is important to anticipate any annual price increases for phone and broadband services you plan to subscribe to.
New contracts for phone and broadband services
We do not set or approve retail prices, however, we advise you check your new contract’s terms for potential price increases. If anything is unclear, we recommend you contact your service provider for details.
How do I find a cheaper deal?
If you are looking to switch or enter a new contract, be aware that some service providers have not implemented built-in contractual price increases, so it’s worth shopping around.
The best time to search for a better deal is when you are:
- nearing the end of your minimum contract term;
- no longer within the minimum term of your contract.
We have advice and information on annual price increases including:
- tips when entering a new contract;
- what you can do if your service provider increases its prices.
Can ComReg help?
If you are considering a new mobile, home phone or broadband provider, we have an online tool that enables you to compare price plans for different service providers. You can find the best plan, based on your needs and check which plans don’t include annual price increases.
We also have more information on switching and contracts to help you, and our Consumer Care team is also available to assist you.
