Scam Guide For Businesses
We have published a Best Practice Guide for Businesses to help protect their customers from scam calls and messages.
The guide contains tips for businesses to help their customers identify genuine messages from them.
Some tips we are giving businesses, to help them protect you from scams:
- Reminding businesses to never ask you for your details by text or email
- Recommending that businesses publish their contact details and describe on their website how they will contact you, as their customer (for example, if they are likely to contact you by phone, email or text)
- Advising that businesses explain how you can verify that communications are genuinely from them
- Identifying numbers that only receive calls and add them to the Do Not Originate (DNO) list. This helps prevent scammers from using the numbers to make calls. Details on the DNO service are here.
Unfortunately, scam calls and texts can be difficult to identify. If a call or text message claims to be from a company you do business with, it is best not to engage with the caller or message until you verify that the contact is legitimate. Instead, end the call, look up their official contact details and contact them back to verify if the call is legitimate.
