A Third Party Authorisation (“TPA”) form is used when an account holder wants to authorise another person to act on their behalf to deal with ComReg’s Consumer Care team about a complaint relating to a telecommunications service provider; or when a person who is not the account holder wants to be authorised to act on behalf of the account holder.
There are different types of TPA forms available appropriate for the different types of circumstances where a third party might require authorisation.
Choose the form option below that best suits your requirements – there is an explanation on each and a link to the relevant form. The forms are editable and can be downloaded to complete and sign.
When you have completed the application form most appropriate to the circumstance of your case, please submit the completed form, together with copies of ID and other required documentation (as detailed on the form) to the email address – thirdpartycontact@comreg.ie.
If you want a hard copy of an application form sent to you by post (English or Irish Version) or if you need any further assistance, please contact our Consumer Care team and a member of our team will contact you.
This is used in the circumstances where an account holder, who has full capacity, wishes to assign their authorisation to a Spouse, Relative or Friend to act on their behalf to talk with ComReg’s Consumer Care team about a complaint relating to telecommunications service providers.
This form caters for the legal personal representative or legal executor to act as a third-party representative with ComReg’s Consumer Care team about a complaint about a telecommunications service provider in matters relating to the account of a person who has passed away.
This is the form used in circumstances where a General Power of Attorney is in place.
A General Power of Attorney (POA) It is a legal agreement drawn up and notarised by a solicitor. It lets an individual select someone (known as an Attorney) to act on their behalf to deal with property, business or financial affairs and is set up so that they can in a specific purpose only. The POA lasts until it is withdrawn and can be withdrawn from the Attorney at any time. If the individual becomes mentally incapable, declares bankruptcy, or enters into a marriage or civil partnership then it is automatically withdrawn.
This is the form used in circumstances where an Enduring Power of Attorney has been registered.
An Enduring Power of Attorney is a legal document that only comes into effect when the original document has been registered in the office of the High Court. It allows an individual (to choose to appoint a specific individual (usually a close family member) to look after both the individual’s personal and financial affairs in the event that for any reason he/she loses their mental capacity in the future – it is only valid or effective from the time the individual’s mental capacity is lost.
This is the form used in circumstances when a Ward of Court is in place for someone that has no capacity to act.
If an individual loses capacity through illness or accident and does not have an enduring Power of Attorney in place they may become a “Ward of Court”. The Wards of Court process is a court-based process and everything that is done for someone under that process is done by application to the wards of Court Office.
These forms are for a member of Money Advice and Budgeting Service (MABS) or another Consumer Body who is seeking to be authorised to act as a third-party representative with ComReg on a consumer’s behalf.
This is used if a Solicitor is authorised to act on behalf of an account holder – the ‘Solicitor’ authorisation form must be printed on the headed paper from the relevant law firm and completed and signed by the representative solicitor.
