It is ComReg’s objective to ensure compliance, at all times, with best practice in Corporate Governance.
It is ComReg’s policy to comply with the 2016 Code of Practice for the Governance of State Bodies and it has reported on its compliance with relevant sections of the Code.
ComReg has an extensive internal audit programme in place, overseen by the Audit and Risk Committee which met 5 times during the last reporting year. The internal audit function is outsourced. An independent trustee of the pension scheme is also in place, in keeping with best practice.
As a public body operating in a difficult environment, an ongoing challenge is to continue to add value while working within resource constraints. We continuously review and amend policies and procedures in relation to expenditure, procurement, and risk management. ComReg is accountable to the Oireachtas through Oireachtas Committees.
The documents below relate to ComReg’s corporate governance:
ComReg has in place internal and external reporting channels and procedures as required under the Protected Disclosures Act 2014 (as amended) (“the Act”):
The number of reports made to ComReg a public body and prescribed person under the Act:
For the calendar year ended 31 December 2023: No protected disclosures were made to the Commission for Communications Regulation. No disclosures were made by employees of ComReg.
For the calendar year ended 31 December 2022: 2 protected disclosures were made to the Commission for Communications Regulation as a prescribed person which were determined following consideration not to fall within ComReg’s remit. The disclosers were informed of this. No Disclosures were made by employees of ComReg
No reports were transmitted to ComReg a public body and prescribed person under sections 7, 10B, 10C and 10D of the Act.
In the preceding year the number of reports made to ComReg a public body and prescribed person:
For the reporting year ended 30 June 2021: No disclosures were made by employees of ComReg. 2 protected disclosures were made to the Commission for Communications Regulation as a prescribed person and are detailed below:
One protected disclosure was made in the telecommunications sector and related to alleged non-compliance with spectrum licensing requirements.
One protected disclosure was made in the postal sector and is being assessed by ComReg.
In respect of the above in the years preceding the report for the calendar year ended 31 December 2022:
No investigation was opened regarding protected disclosure made in the telecommunications sector that related to alleged non-compliance with spectrum licensing requirements. The matters reported are being considered by ComReg’s Private Mobile Radio Review which has not concluded and remains open.
No investigation was opened regarding protected disclosure made in the postal sector.
No investigations were opened regarding the protected disclosures made in 2022 that did not fall within ComReg’s remit.
There were no relevant applicable financial damages or amounts recovered following any investigation or proceedings referred to above.
Year ended 30 June 2020: 1 protected disclosure was made to the Commission for Communications Regulation which was determined following consideration not to fall within ComReg’s remit. The discloser was informed of this. No Disclosures were made by employees of ComReg
Year ended 30 June 2019: 1 protected disclosure was made to the Commission for Communications Regulation which was determined, following consideration, not to fall within ComReg’s remit. The discloser was informed of this.
Year ended 30 June 2018: 3 protected disclosures were made to the Commission for Communications Regulation as a prescribed person. No disclosures were made by employees of ComReg. 1 protected disclosure received was determined, following consideration, not to fall within ComReg’s remit. The discloser was informed of this. The other 2 disclosures are currently the subject of investigation by ComReg and are detailed below:
1 protected disclosure was made in the postal sector and related to alleged non-compliance by a Postal Service Provider with its regulatory obligations.
1 protected disclosure was made in the telecommunications sector and related to alleged non-compliance by an authorised undertaking with its regulatory obligations
Year ended 30 June 2017: no protected disclosures were made to the Commission for Communications Regulation
Year ended 30 June 2016: no protected disclosures were made to the Commission for Communications Regulation
Year ended 30 June 2015: no protected disclosures were made to the Commission for Communications Regulation
Customer Charter
The delivery of effective, quality customer service is a priority area for the Commission for Communications Regulation.
The purpose of this Customer Charter is to set out in clear and unambiguous terms how we intend to ensure that we can continue to provide all our customers with the highest possible level of service. It outlines our commitment to the provision and delivery of customer service and how our performance in this respect will be measured and evaluated.
